Our Commitment
77 kk believes that gaming should be enjoyable — not a source of stress or financial harm. We take responsible gaming seriously, and we have built concrete tools into the platform so that every player in Bangladesh can stay in control of their activity.
This page explains how 77 kk approaches player safety, what tools are available to you, and what to do if you feel that gambling is becoming a problem. Please read it carefully and save the contact details at the bottom.
Who This Applies To
These policies apply to every registered account on 77 kk. Whether you play casino games, bet on cricket, or use the slots lobby, the same protections are available to you. You do not need to be in crisis to use these tools — many players set limits as a routine part of managing their hobby.
Warning Signs of Problem Gambling
Problem gambling develops gradually. The following behaviours are early warning signs. If you recognise more than two of these in yourself, we recommend using the self-exclusion or limit tools described below.
- Spending more than you planned to on a regular basis.
- Chasing losses — depositing more money to recover what you lost.
- Lying to family or friends about how much time or money you spend.
- Borrowing money or skipping bills in order to gamble.
- Feeling anxious, irritable, or restless when you try to stop.
- Gambling interfering with work, study, or family responsibilities.
- Using gambling as a way to escape stress or low mood.
Recognising these signs early makes it much easier to take action. 77 kk support staff are trained to respond to these concerns without judgment.
Deposit & Betting Limits
Every 77 kk account can have a daily or weekly deposit limit applied at any time. To set a limit, go to Account Settings → Responsible Gaming in the app or website, or contact Live Chat. Limits take effect within two hours of being set.
How limits work
Once a limit is active, the system will reject any deposit that would push your total above that threshold within the chosen period. Increasing a limit requires a 48-hour cooling-off period before it takes effect — this is intentional, to prevent impulsive decisions. Reducing a limit takes effect immediately.
| Limit Type | Takes Effect | To Increase | To Decrease |
|---|---|---|---|
| Daily deposit cap | Within 2 hours | 48-hour delay | Immediate |
| Weekly deposit cap | Within 2 hours | 48-hour delay | Immediate |
| Session time reminder | Next session | Immediate | Immediate |
Self-Exclusion
Self-exclusion is a formal block on your account. Once activated, you will not be able to log in, deposit, or place bets for the chosen period. 77 kk will also suppress any promotional emails or SMS messages to you during this time.
How to self-exclude on 77 kk
- Open the app or site and log into your account.
- Go to Account Settings → Responsible Gaming → Self-Exclusion.
- Choose a duration: 30 days, 90 days, 6 months, or 1 year.
- Confirm your decision. The block is immediate.
If you cannot log in, email [email protected] with the subject line "Self-Exclusion Request" and include your registered phone number. The team will action your request within one hour and confirm by email.
Cooling-Off Periods
If you need a short break without fully excluding yourself, a cooling-off period is the right option. You can pause your account for 24 hours, 48 hours, or 7 days. During a cooling-off period, your account is locked for deposits and betting. Withdrawals of an existing balance remain available.
To activate a cooling-off period, use the same path in Account Settings, or contact 24/7 Live Chat. These blocks are also immediate and cannot be shortened once confirmed.
Account Closure
If you want to permanently close your 77 kk account, email [email protected] with the subject line "Permanent Account Closure". Include your full name and registered phone number. Before closure, any remaining balance will be paid out to your verified withdrawal method, subject to the standard KYC check.
Account closure is different from self-exclusion: a closed account cannot be reopened. If you are unsure, a self-exclusion or cooling-off period may be more appropriate.
Protecting Minors
77 kk does not allow anyone under 18 to register or play. If you share a device with a younger family member, we strongly recommend enabling parental controls on your phone or browser. Do not share your 77 kk login credentials with anyone.
If you suspect an underage person has accessed a 77 kk account, report it immediately to [email protected]. We investigate all such reports and will close any confirmed underage account without delay.
Where to Get Help
77 kk does not provide counselling, but the following organisations offer free, confidential support for problem gambling. Reaching out is a sign of strength, not weakness.
- Gamblers Anonymous — peer support groups, online and in-person.
- GamCare (gamcare.org.uk) — free helpline and online chat, available globally.
- Gambling Therapy (gamblingtherapy.org) — free support in multiple languages, accessible from Bangladesh.
- Kaan Pete Roi — Bangladesh-based emotional support helpline: 01779-554391.
These services are completely independent of 77 kk. You do not need to be a 77 kk player to contact them, and they will not share your information with us.
Contact Support
If you want to use any of the tools described on this page, or if you have a concern about your own or someone else's gambling, reach out to 77 kk directly. Our team is available every day, around the clock.
When you contact us about a responsible gaming matter, your request is handled by a dedicated team member, not a general support queue.